F.A.Q.
PROBLEMS
I am not sure if I have wireless web access?
Check you menu for wap services, wireless Internet, User guide or ask your service provider.
I successfully purchased the credits but can't download
If the download was unsuccessful, check your phone's available memory space. You may need to delete some items to make room for it. Check your phone's manual for more information about managing memory. If technical errors on our side are cause for the problem, you get a refund for the credits you spent. If you continue to have problems, please contact our customer support.
How can I activate a ringtone?
Once you have saved the ringtone on your cell phone, it has to be activated to make your cell phone play this ringtone during the next incoming call. The ringtone selection or the assignment to certain caller groups is defined by the corresponding menu function of your cell phone. Please consult the manual of your cell phone for more detailed information about changing ringtones.
I have lost or forgotten my password. How do I retrieve it?
On the start page of TuneClub, there's a link "Forgotten password". When you click it, you will be redirected to a page, where you have to fill in your cell phone number. Your new password will be sent to this number immediately via text message.
Which phones can download content (ringtones
See the handset compatibility list for the content you want.
What do I do with the download link I received?
1. Open the message TuneClub sent you.
2. Scroll to the download link.
3. Click on the link and you will be immediately connected to TuneClub.
4. The download will start automatically.
5. When the download is finished, just save it.
6. Have fun with your product!
Important notice: Never click "interrupt" during the download! Wait until the download is finished.
2. Scroll to the download link.
3. Click on the link and you will be immediately connected to TuneClub.
4. The download will start automatically.
5. When the download is finished, just save it.
6. Have fun with your product!
Important notice: Never click "interrupt" during the download! Wait until the download is finished.
I get an error while downloading or I don't know where it is?
Try to download again and let it finish. Look in your user guide or check with your service provider to see where download are stored.
How can I find out what my phone model is?
The easiest way is to turn your wireless phone off, remove its battery cover, and read the label (it may be under the battery). Your wireless phone model number should be listed on that label.
It shows no content for my device? What can I do?
Visit your local carrier store and purchase a phone that is compatible with our service.
Why hasn't my content arrived yet?
Normally, a message sent to your wireless phone should be delivered immediately, but occasionally system delays may cause it to take a few minutes longer. If after some minutes you still have not received your content, please verify you that your phone is able to download content and your carrier phone network is working. Then check to see if you can access your wireless web and text services. Wait a while then try again.
My content link arrived
There might be a problem with your settings for wireless connections or your wireless network may be temporarily unavailable. Check your manual or wait until service is available and try again. If you still can't connect, try restarting your phone before accessing the link again.
Why can't I set my Fun Sound as my SMS sound?
Depending on the cell phone, it might not be possible to set sound effects as message alerts . Please check your manual to find out if your cell phone allows jingles/ringtones as message alerts before ordering your download.
Why can't I find any content compatible with my phone?
Your phone model is not compatible with the content you requested. We are constantly working on broadening our supported carrier and cell phone base. Be sure to check back again later.
I ordered content but didn't get it and I would like my credits back.
Please contact our Support Service and we will find a solution to make you happy.
My download has arrived
The message that TuneClub sent to your cell phone contains the download link. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".
I get an error while downloading. What do I do?
Try to download again and let it finish. Check your user guide or your service provider to see where downloads are stored.
I read the FAQs and could not find the answer I was looking for.
Please, contact our Support Service.
I don't have enough memory. What can I do?
See your user guide or phone manufacturer's website for instructions.
Where do I find the content on my phone after downloading it?
Each phone stores content differently. Most phones will store the game in your 'Games', 'Ring tones' and 'Wallpapers' different folders. Sometimes the content is in the Applications or User Downloads folder. You can get to these folders through the Main menu on your phone. You can also check your user guide.
I can't download anything. What's wrong?
Check the settings for your cell phone and your carrier to make sure your online-services and text message services are working correctly or try again later.
I got the text message but did not get the content link?
Your phone may not be compatible with this service. Check to see if you can download any content by using another service.
I did everything correctly and it did not work. What now?
Verify that your phone is able to download content and your carrier phone network is working, then check to see if you can access your wireless web and text services.
Why can't I download when I click on the link?
WAP might not be set up correctly on your cell phone. Please ask your wireless carrier how to adjust your settings.
In addition to the cost of the content
Most wireless carriers charge in increments of kilobytes (KB) for data usage. This means that you are charged for the data you send or receive through the network. See your operator's terms and conditions for how data sessions are billed in your plan.
What is the password for?
The password is used for easy login when you return to the site again. It makes sure that the service is not abused and you are the only one to use up your credits. Keep your password secret.
I am not sure if I have wireless web access. How do I check?
Check your phone's user guide and settings menu for 'WAP services' or 'wireless internet', or ask your service provider.
Why do I need to have text messaging and Internet services enabled?
The link to your mobile content arrives in the text message sent to your phone after clicking on 'Get Now'. After you receive that link, you need to download the content over–the–air. If you do not have a wireless plan with text messaging or if your phone is not Internet–enabled, please contact your wireless carrier and ask them to enable it.
Can I get instructions for my content?
Instructions on how to use ringtones and wallpapers should be included in your phone's instruction manual. Instructions for any games are usually included with the application in the help menu.
How do I find content on my phone that I purchased and downloaded?
Consult your carrier or phone manufacturer's user guide about downloaded content storage.
I am not sure if I can send or receive text messages?
Check you menu for SMS TEXT services, Messaging, see your User guide or ask your service provider.
I got an error. What does it mean?
Check you carrier or phone manufacturer's user guide or visit their website for more information.
What is WAP?
WAP is the abbreviation for "Wireless Application Protocol" and defines the technical standard which is used to transfer information from the internet to mobile devices (cell phones). In order to be able to use WAP-offers the corresponding settings on your cell phone have to be configured.
I haven't received my download. What is the problem?
Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting:
Nokia:
1. Services > Settings > Service Inbox settings
2. Messaging > Settings > Service Msg.
Motorola:
1. Messages > Browser Msgs > Menu Button > Browser Msg Setup
2. Messages > Browser Messages > Browser Msg Setup
LG:
1. Internet > Push Messages > Receive
Samsung:
1. Fun Box > WWW Services > Push Messages > Setting
2. Fun Box > Wap Browser
Sony-Ericsson:
1. Messaging > WAP Push > Allow Push
2. Wap Services > Push Messages
3. Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance.
Nokia:
1. Services > Settings > Service Inbox settings
2. Messaging > Settings > Service Msg.
Motorola:
1. Messages > Browser Msgs > Menu Button > Browser Msg Setup
2. Messages > Browser Messages > Browser Msg Setup
LG:
1. Internet > Push Messages > Receive
Samsung:
1. Fun Box > WWW Services > Push Messages > Setting
2. Fun Box > Wap Browser
Sony-Ericsson:
1. Messaging > WAP Push > Allow Push
2. Wap Services > Push Messages
3. Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance.
TUNECLUB
The company behind TuneClub?
Is BURDA WIRELESS GMBH, a subsidiary of Hubert Burda Media Group, specializing in mobile entertainment. Besides the currently available ringtones, games and animations, TuneClub plans to offer a series of exclusive club products, that will make you part of a lively and entertaining mobile community. "Tune up your mobile" is the motto of our mobile offers, that will make your cell phone unmistakable.
REGISTRATION
How can I register with TuneClub on the web?
Just browse through our content until you find something you want. Then when you press "Get it now" you will enter the registration procedure. Click "Continue" after entering your cellphone number and TuneClub shall immediately send you a password via SMS. Please enter this password in the appropriate field on the registration page to continue with the registration process. You can use this password for all your downloads at TuneClub. After you have entered the password that TuneClub sent you via SMS, you can also create your own unique password.
How can I change my password?
First, you have to log in to TuneClub with your old password. Then go to "My TuneClub" at the top of the page. The new page displayed then offers you an option to change your password. Just click on the corresponding field and follow the on-screen instructions.
Do I have to register with TuneClub?
Yes! This enables us to tailor our offers specifically to your preferences and the technical possibilities of your cellphone. During the registration process you get the possibility to enter our subscription plans.
What do I do if I forget my password?
Click on "Forgot password?" at the top of the menu on the left side of the screen. A new page opens where you can enter your cellphone number. Your new password will be sent to that number.
HOW TO CANCEL
How can I cancel a plan?
You can cancel your plan(s) at anytime via any of the following ways:
* Via the website:
1. Login to TuneClub and go to "My TuneClub" at the top of the page.
2. Click on "My plans".
3. You will see an overview of your TuneClub plans.
4. Click on "deactivate" right next to the plan you want to cancel.
* Via text messaging by sending a text message with the word "stop" to 32915.
* Via the phone or by e-mail by contacting our TuneClub customer care.
* Via the website:
1. Login to TuneClub and go to "My TuneClub" at the top of the page.
2. Click on "My plans".
3. You will see an overview of your TuneClub plans.
4. Click on "deactivate" right next to the plan you want to cancel.
* Via text messaging by sending a text message with the word "stop" to 32915.
* Via the phone or by e-mail by contacting our TuneClub customer care.
Is there a notice period or a minimum membership term?
You can cancel a plan at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice, as the carriers' bookings are back-dated. We won't charge you for anything after the day of your cancellation. Remaining credits will still be available until the end of the current billing period; this time is indicated in your account. Remaining credits will not roll over into the next month.
TUNECLUB PLANS
Can I order individual content or do I have to order a monthly plan?
We currently do not sell individual content. You need to subscribe to one of TuneClub's monthly plans.
What are the TuneClub subscription plans and how much do they cost?
On the website tuneclub.com you find an overview of various product categories. First select your carrier and then your cell phone in order to see which products are supported. From there you can click into the respective categories: ringtones, games, wallpapers or special offers. You get access to these contents by choosing: All Star subscription plan for a monthly subscription of USD 9.99* (30 credits). This plan allows you to redeem the credits against our games for 5 credits per content, premium content for 3 credits and other content for 1 credit within the respective subscription period. The credits you need for each item can be seen when you click on the desired item.
T-Mobile customers: In the Casual Plan you get up to 5 downloads per month of any sort of content. The All Star Plan gives you up to 8 downloads of any kind of content each month.
How many credits do I have left in my current plan?
Login to TuneClub with your cell phone number and password. Then click on "My TuneClub" at the top of this page. Your credit is listed under "Credits remaining this month".
How can I order the monthly TC subscription plans and how is it charged?
To order one of the monthly TuneClub subscription plans on the website, please select a product first. You will then be prompted to enter your phone number and thereafter your password. The password is sent directly to your cell phone in a text message. Enter the password on the website and click on the button to order the plan. The charge for the TuneClub plan will be deducted either from your prepaid balance or charged to your monthly phone bill, depending on your contract with the carrier.
What if I want to order content that is not included in my plan?
This is impossible. Once you subscribe to one of our plans, you will have access to ALL content in our shop that is supported by your carrier and cell phone.
Do my credits roll over into the next month in case I didn't use them up?
If you have purchased additional credits after using up all credits from your plan, these do roll over. The regular credits from your plan do not roll over. These credits are valid for the current billing period and will be refilled each time at the beginning of the next billing period.
What happens if I want to order more content items than are incl. in my plan?
Once credits for that month have been exhausted, no more items will be available until the following month. A message will appear notifying you that the requested item is not available at this time. However, you can refill your credits through the menu once you are logged in. You can purchase 15 more credits for only USD 6.99*. These additionally purchased credits do roll over to the next month. However, T-Mobile customers cannot refill their credits.
ORDERING
For which cell phones does TuneClub offer content?
The supported cell phone base is also dependent on your carrier. We are constantly working with our partners to broaden the supported carrier and cell phone base. The settings on your cell phone are very important. In any case please check the settings for the SMS-Center and your WAP-settings (->Check settings).
Which carriers are supported by TuneClub?
Currently our offers are supported by these carriers: Cellular One (from Dobson Cellular Systems), AT&T, Verizon Wireless (Games currently not supported), Sprint and T-Mobile. However we are constantly in the process of broadening our supported carrier base.
Which mobile offers are compatible with which cell phones?
You can find an overview of the supported content for your cell phone. Please be sure to select the correct cell phone in TuneClub, so that we can present you the content that works for you.
How do I pay for content?
The fee for the subscription is deducted from your phone bill or from your prepaid card. Accordingly you will receive a certain amount of credits each month, that you can use to purchase content in TuneClub. Items cost credits which are deducted when you select an item and click 'Get Now'.
How do I order on the website?
A) If you haven't registered with TuneClub yet:
1. Select your product.
2. Enter your cell phone number and click on "continue".
3. TuneClub will immediately send you a password by text message!
4. Read the Terms of Service.
5. Choose All Star subscription plan for monthly USD 9.99*.
6. Enter this password on the website and click on "Get it now!".
7. TuneClub will immediately send your product by text message or as a download link to your cell phone.
B) If you've already registered with TuneClub:
1. You need to log in to TuneClub with your cell phone number and password.
2. Select your product.
3. Click on "Get it now!".
4. TuneClub will immediately send your order by text message or as a download link to your cell phone.
1. Select your product.
2. Enter your cell phone number and click on "continue".
3. TuneClub will immediately send you a password by text message!
4. Read the Terms of Service.
5. Choose All Star subscription plan for monthly USD 9.99*.
6. Enter this password on the website and click on "Get it now!".
7. TuneClub will immediately send your product by text message or as a download link to your cell phone.
B) If you've already registered with TuneClub:
1. You need to log in to TuneClub with your cell phone number and password.
2. Select your product.
3. Click on "Get it now!".
4. TuneClub will immediately send your order by text message or as a download link to your cell phone.
How do I get credits or downloads?
As soon as you subscribe to one of the TuneClub services, you get immediate access to the content provided by TuneClub for your phone. Depending on the service of choice, you will get a certain amount of credits, which are used to get the content from TuneClub. Your credits will be refilled each month anew. Unused credits will not roll over into the next month. To get the content of your choice, just click 'Get Now' on the detail-view of a content, and we will send you a WAP-Push, where you can directly download the content you selected.
How long does it take until I get the ordered product on my cell phone?
Your order will be processed immediately. Sometimes it might take slightly longer until the order reaches your cell phone due to technical reasons. Usually it should not take longer than 2 minutes.
How does this service work?
By signing up for our monthly service, you are entitled to select and download from our huge catalogue of mobile content of all sorts.
Current Downloads